ACCEPTANCE OF THESE TERMS & CONDITIONS:
By accessing, or purchasing from the Vellum & Steel website you are governed by these terms and conditions. However, please note we aim to always give you excellent service, regardless of specified T&C’s.
OUR 100% GUARANTEE
We want you to be delighted with your purchase(s) and offer a 100% quality guarantee on everything you buy from us online. Essentially, if you’re not happy we’re not happy!
So, if you have received an order or a service online with which you are not entirely satisfied, please do not read any further … simply contact us straight away and we’ll do all we can to put things right.
Where appropriate, and according to your statutory rights and our own returns policy, we will arrange for a full replacement to be sent to you free of charge or credit you with a full refund of the purchase price. Just telephone us on 01935 314700 (Mon-Fri 9.00am-5pm) or email firstname.lastname@example.org
CANCELLATION, RETURNS & REFUNDS
You may cancel your online order by notifying us and returning the goods up to 7 days after the day the goods are received. In the event of valid cancellation (ie faulty or damaged goods) no charge will be made. We shall refund the full cost of the goods together with the cost of postage within 30 days of such valid cancellation.
Goods which are returned due to unsuitability (eg an unwanted gift) will be examined by us on return and, subject to the goods being in their original condition and packaging, a full refund (excluding postage charges) may be made.
Goods which have been soiled or products that have been removed from their original packaging may not be returned.
Refunds will be made using the same method as the original payment.
Our GIFT CARDS make the perfect gift for family and friends who love to write in style. They are ‘virtual’ gift cards, so when you order simply add the recipient’s name and email address and we will send their gift card to them by email, along with your gift message. If you would like the gift card sent on a particular date please tell us in the NOTES section as you check out – will will then send on the day of your choice. Otherwise gift cards are sent as soon as possible, usually the same day (Sat/Sun orders are sent by the following Monday).
Gift cards are valid for 12 months and can be used for all products (including shipping charges). Recipients can use all or part of a gift card and any amount not used will be available next time they shop. Gift cards may only be cancelled by the purchaser according to our usual cancellation T&C’s above.
All prices shown are in UK Pounds Sterling and, where relevant, inclusive of VAT at the prevailing rate.
You can order online and pay through the website using any credit card via PayPal or direct through your own PayPal account. This method assures you of complete security and confidentiality. Using this system we have no access to your credit card information, we simply receive a notification from PayPal that the amount has been debited.
This system is more secure than any telephone or mail system ever could be and probably more secure than most face-to-face transactions you make. The cost of this system is entirely borne by us, in the interests of maintaining your confidentiality and security.
ALTERNATIVE METHODS OF PAYMENT:
To pay for any items over the phone, by BACS or by cheque please email your order and contact details through to: email@example.com and we will contact you regarding payment. Alternatively call us on 01935 314700. You can also pay us direct via paypal – our address is firstname.lastname@example.org
The final price quoted on the PayPal payments page is the price of the goods including delivery to the stated destination. These charges include carriage by UK Royal Mail.
DELIVERY & SHIPPING
All orders leave us promptly (same or next working day where possible) and we take all reasonable steps to deliver your order to your door within five working days of receipt of order for UK deliveries. Should we not be able to despatch your order immediately, we will inform you and offer you the option of a refund.
We cannot accept liability to you in respect of any failure to deliver within this timescale because of delays in delivery by Royal Mail that are outside our control, including inclement weather conditions or industrial action and subsequent disruption to the service. Neither can we guarantee delivery on a particular day (unless you contact us to arrange Special Delivery at an additional agreed charge).
In the event of non-delivery of an item, please advise us and then, after 7 working days (to allow time for a delayed parcel to arrive), we will either send you a replacement product or offer you a full refund.
While anyone in the world may visit this site, we can only accept orders through the website for delivery to addresses in mainland UK. Vellum & Steel reserves the right to decline an order based on geographical location, and that if an order is placed for delivery outside UK mainland, we will refund you order, excluding the cost of the PayPal fees received.
Apart from our own guarantee to look after you, we also meet our obligations under the consumer protection laws currently in force in the UK including:
• The Trade Descriptions Act 1968
• The Consumer Credit Act 1974
• The Consumer Protection Act 1987
• The Sale of Goods Act 1979 (as amended)
• The Supply of Goods and Services Act 1982
• The Unfair Contract Terms Act 1977 and the 1994 Regulations
On receiving any complaint, we will respond promptly and take appropriate action without delay. We shall acknowledge any complaint within five working days and endeavour to resolve the matter with you within fifteen working days. If we are unable to resolve the matter within this time, we will notify you and keep you informed of further progress.
The contract for the sale of goods or services by Midwest Office Equipment Ltd t/a Vellum & Steel from this website shall be exclusively subject to, governed by, construed and interpreted in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of them and any disputes or claims arising out of or in connection with them.
These Terms & Conditions do not affect your statutory rights as a consumer.
Every care has been taken to ensure that the descriptions and specifications are correct on this website. However, while the colours displayed are a close representation, slight variations in the actual goods may occur. Colours are reproduced as accurately as possible however, as with all photography, there may be slight variation.
We can accept no responsibility for any information, practices or products of other parties linked to this web site.
We reserve the right to change, modify, substitute or remove without notice any information on this site as necessary.
CUSTOMER SUPPORT & SERVICE
If you need to contact us on any customer support or service issue, call 01935 314700 between the hours of 9:00am-5:00 pm (Monday – Friday). Alternatively write to us at the address below or email email@example.com
The intellectual property and copyright in the design, text, graphics and photographs contained in this website is held by Vellum & Steel. Some images are also the copyright property of featured suppliers and other original sources as indicated. Content of this website may not be stored or reproduced in any form whatsoever without the prior written permission of Vellum & Steel.
Midwest Office Equipment Ltd t/a Vellum & Steel is a company limited in England No. 7323015
Trading from business premises at:
21 Cheap Street
Sherborne, Dorset DT9 3PU